Privacy policy

By using this website and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.

Definitions

Personal Data

Any information relating to an identified or identifiable natural person.

Processing

Any operation or set of operations performed on Personal Data or on sets of Personal Data.

Data subject

A natural person whose Personal Data is being Processed.

Child

A natural person under 16 years of age.

We / us

Samui Explorer Boat Charters [check: registered company name], TAT Licence 44/00299.

Data protection principles

We follow these data protection principles:

• Processing is lawful, fair and transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data, and we will give you information about Processing on request.
• Processing is limited to the purpose. Our Processing activities fit the purpose for which the Personal Data was gathered.
• Processing is done with minimal data. We only gather and Process the minimum Personal Data needed for each purpose.
• Processing is limited in time. We will not store your Personal Data for longer than needed.
• We do our best to ensure the accuracy of the data.
• We do our best to ensure the integrity and confidentiality of the data.

Your rights

As a Data Subject, you have the following rights:

• Right to information: you have the right to know whether your Personal Data is being Processed, what data is gathered, where it comes from, and why and by whom it is Processed.
• Right of access: you have the right to access the data collected from or about you, including the right to request and obtain a copy of it.
• Right to rectification: you have the right to ask us to correct or erase Personal Data that is inaccurate or incomplete.
• Right to erasure: in certain circumstances you can ask for your Personal Data to be erased from our records.
• Right to restrict Processing: where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
• Right to object to Processing: in certain cases you have the right to object to the Processing of your Personal Data, for example for direct marketing.
• Right to object to automated Processing: you have the right to object to automated Processing, including profiling, and not to be subject to a decision based solely on automated Processing. You can exercise this right whenever profiling produces legal effects concerning you or significantly affects you.
• Right to data portability: you have the right to obtain your Personal Data in a machine-readable format or, where feasible, as a direct transfer from one Processor to another.
• Right to lodge a complaint: if we refuse your request for access, we will tell you why. If you are not satisfied with how your request has been handled, please contact us.
• Right to the help of a supervisory authority: you have the right to the help of a supervisory authority and to other legal remedies, such as claiming damages.
• Right to withdraw consent: you have the right to withdraw any consent you have given for the Processing of your Personal Data.

Data we gather

Information you provide

This is the information you enter in our enquiry and contact forms, such as your name, email address, phone or WhatsApp number, preferred date, number of guests and your message [check: match the fields of the enquiry form]. We need this information to arrange your charter and to give you the best possible service.

Information collected automatically

This includes information stored automatically by cookies and other session tools, for example your IP address. We use it to improve your experience. When you use our services or view the content of our website, your activities may be logged.

Publicly available information

We may gather information about you that is publicly available.

How we use your data

We use your Personal Data to:

• provide our services to you, including the services you have requested, communicating with you about them, and telling you about changes to any services;
• improve your experience with us;
• fulfil an obligation under law or contract.

We use your Personal Data on legitimate grounds and/or with your consent.

On the grounds of entering into or fulfilling a contract, we Process your Personal Data to:

• identify you;
• provide a service to you or send you a proposal;
• communicate with you about sales or invoicing.

On the grounds of legitimate interest, we Process your Personal Data to:

• send you personalised offers (from us and/or our carefully selected partners);
• administer and analyse our client base (booking behaviour and history) to improve the quality, variety and availability of the services we offer;
• carry out client satisfaction surveys.

Unless you have told us otherwise, we consider it our legitimate interest to offer you services similar to your booking history or browsing behaviour.

With your consent, we Process your Personal Data to:

• send you newsletters and campaign offers (from us and/or our carefully selected partners);
• for other purposes we have asked your consent for.

We Process your Personal Data to fulfil obligations arising from law and/or use it for options provided by law. We reserve the right to anonymise the Personal Data we gather and to use such anonymised data. We only use data outside the scope of this Policy once it has been anonymised. We keep your billing information and other information about you for as long as needed for accounting purposes or other legal obligations, but no longer than [check: retention period].

We may Process your Personal Data for additional purposes not mentioned here, provided they are compatible with the original purpose for which the data was gathered. To do this, we ensure that:

• the link between the purposes, context and nature of the Personal Data is suitable for further Processing;
• the further Processing would not harm your interests; and
• there are appropriate safeguards for the Processing.

We will inform you of any further Processing and its purposes.

Who can access your data

We do not share your Personal Data with strangers. In some cases, we pass Personal Data about you to our trusted partners, such as the boat operator for your charter, so that we can provide the service or improve your experience.

How we secure your data

We do our best to keep your Personal Data safe. We use secure protocols for communication and data transfer (such as HTTPS), we anonymise and pseudonymise data where suitable, and we monitor our systems for possible vulnerabilities and attacks.

Even though we do our best, we cannot guarantee the security of information. We promise to notify the relevant authorities of any data breach, and we will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist the authorities if a breach occurs.

Children

We do not intend to collect, or knowingly collect, information from children. We do not target children with our services.

Cookies

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements and collect information about users. We do this to personalise and improve your experience with us.

A cookie is a small text file stored on your device. Cookies store information that helps websites work. Only we can access the cookies created by our website. You can control cookies in your browser settings, but disabling them may prevent some functions from working.

We use cookies for the following purposes:

• Necessary cookies are required for important features of our website to work. They do not collect any personal information.
• Functionality cookies make our website more convenient to use and make more personalised features possible, for example remembering details you have entered in a form.
• Analytics cookies track the use and performance of our website and services.
• Advertising cookies deliver advertisements that are relevant to you and your interests, and limit the number of times you see an advertisement. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website, and this information is shared with other organisations such as advertisers.

You can remove cookies stored on your device in your browser settings. You can also control some third-party cookies with a privacy platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has its own privacy policy. If you would like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

Contact information

• Samui Explorer Boat Charters
• TAT Licence 44/00299
• Email: info@samuiislandexplorer.com
• WhatsApp: +66 89 027 3827

Changes to this policy

We reserve the right to make changes to this Privacy Policy. The date of the last change is shown at the top of this page.